When you sign up as a partner of Iperium, our team is here for you every step of the way. We are invested in the success of your business and strive to provide connectivity solutions that will meet the demands of both your business and your customers’. We understand that the key to this success is the forging of a relationship built on trust, honesty, and open channels of communication.
Trust – we want you to be able to trust us with your services. This means trusting that we will always do our best to provide the best service, support, and products for all our customers.
Honesty – we will always be honest with you…it’s the best policy, right? We will take responsibility and strive to be as upfront and transparent with you as possible.
Open channels of communication – right from the start we aim to establish a relationship with you that allows not only two-way communication but responsive and efficient communication. There is nothing worse than reaching out for support and feeling ignored and unimportant which is why we want you to know that we are always just a call or an email away.
From the beginning of your journey as our partner, we aim to equip you with all the information you need to ensure you are empowered to get the most out of what Iperium has to offer.
As soon as you express your interest in becoming a partner, our team gets in touch with you to answer any of your initial questions and set you up with access to our customer portal.
We then schedule a portal walkthrough to take you through all aspects of the portal including ordering new services, service qualifications, monitoring and checking progress of existing services, logging service faults, getting in touch with the team, submitting help desk tickets and accessing invoices and price books. We give you the opportunity to get an in-depth run down of our portal and all it has to offer so that you can navigate it with ease.
Our customer portal provides a comprehensive, easy to navigate platform that allows you to look after all aspects of your services from ordering to invoicing. The customer portal is your best friend when it comes to everything Iperium. We provide updates and service overviews that make your job a lot easier and allow you to access everything you need to know all in the one spot.
Ongoing Customer Support
At all stages of your journey alongside Iperium, our team is here to offer support, guidance and provide suggestions to improve the efficiency of your services. We want to ensure that the services we supply to you are meeting your customers connectivity needs…as these needs evolve, we will provide suggestions and guidance around the best suited solutions to meet these demands. Our support team is also there to support you in anything that comes up along the way, no matter how big or small the issue may be.
Let’s face it, when it comes to technology, something at some point is bound to go wrong (often at the times we need it the most). When you need technical support, our dedicated team is just a phone call away. Our support team strive to always provide quick, efficient solutions to any problem your service may encounter. As soon as you get in touch, we take all the pressure off your shoulders and work with our carriers or within our team, to get you back up and running. We prioritise your uptime and understand how impacting service faults can be for you and your customers.
There are multiple channels through which you can access support, including the submission of a service fault or ticket through our customer portal, via email at firstname.lastname@example.org or on 1300 592 330.
For more information, call us on 1300 592 330 and one of the team will be happy to assist.
Email email@example.com and one of the team will get back to you as soon as possible.