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6 key things to look for from your internet provider

Posted by Carole Irvine on Apr 22, 2021 10:46:33 AM

When deciding on an internet service provider, choosing the right partner can raise a lot of questions; how do I choose the right service type to fit my business, what level of service am I looking for, how much should I be paying for my service, the list goes on.


Considering some of these key points before choosing an internet provider could save you headaches in the long term when it comes to finding the right partner for your business.


We’ve answered some of the key questions to help you find your perfect supplier.


  1. How do I choose the right service for my company?

When deciding on a service provider that fits your companies needs, look for an internet provider who will listen and understand the capabilities your organisation requires.

Some internet services have the capacity to scale up or down as required but getting the speed right for your organisation is paramount to the productivity of your business.

Find a partner who can offer you an agile solution that fits with the needs of your business and who is willing to be flexible with your needs. After all, you don’t want to get stuck paying for a contracted service that you don’t need for a long term.


  1. What level of customer service do I need?

The temptation is to opt for a large multi-national supplier such as Telstra or Optus, but this isn’t always the way to go when looking for a partner that fits your needs.

An organisation who will is nimble enough to understand and cater for your needs tends to be a better option in some cases as they can often offer a more tailored service as opposed to a one size fits all approach.

There’s nothing more frustrating than waiting in long call queues or speaking with someone overseas to answer a simple question. Iperium have implemented an online self-service system that allows you to log any queries at a time that suits you without having to wait in a call queue and we aim to respond within 4 business hours. Of course, we’re always available on the phone should you require an immediate answer, with no long wait times and with Australian based staff.


  1. Which type of connection do I need?

The answer here depends on a number of variables, such as how many people require connections, how much data you will transfer, whether you are doing Video and voice and so on.

If you surpass a head count of around 5, we recommend moving to a faster connection with a service level agreement such as Fibre Ethernet, dependant on availability in your area.

Fibre Ethernet gives you symmetrical internet speeds which means you are less likely to suffer from any jitter or latency on your line. Giving you a complete uninterrupted service allowing optimum performance from your team.


  1. How much should I pay for my service?

As you would expect, the cost of your service will increase as you increase capacity, but the added bandwidth should offer you increased productivity which justifies the increased investment. If you feel you’re paying too much for your internet connection, speak to one of the team at Iperium to find out if we can reduce your costs. All our prices are displayed on our website to offer full transparency and accessibility.


  1. Do I need redundancy?
    It always makes sense to have a back-up plan in place when it comes to connectivity especially if your business’ productivity relies on it.

Iperium can offer 4G or fixed-line redundancy across all of our services which will automatically failover should anything unexpected happen to your main connection.
Having this in place will ensure you can offer your customers an uninterrupted service with no downtime should an outage occur and ensures continuous productivity across your team.


  1. What are the options?
    Our most popular services range from Business Grade NBN for a smaller organisation to Fibre Ethernet or even Dark Fibre with dedicated IP transit for larger bandwidth intensive organisations respectively.
    Talk to one of our team to determine which service fits your business best, how it can be implemented and what the most cost effective solution is to fit your business needs and monthly budget.


Call Us

For more information, call us on 1300 592 330 and one of the team will be happy to assist.

Email Us

Email info@iperium.co and one of the team will get back to you as soon as possible.


Topics: NBN, Fibre, Dark Fibre

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